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Questions & Answers about the service

I have downloaded the app, where can I get a login key?

Depending of the destination, you can get a login key from a place listed in the map. E.g. if you are staying at Levin Iglut, you can get a login key from Levin Iglut reception.

Can I share the login key with other users, will it work?

Login key works only in one device at a time.

Do I need to have location services or gps turned on?

No, this app does not use location services.

How do we know there is northern lights visible?

Alerts are based on a real-time aurora detection by our own sensors.

What kind of sound does the alert have?

If you are using the app, you will get a loud alarm. If you are using SMS, your phone will alert with your phone's default notification sound.

I did not receive a SMS alert?

You will receive alerts with one device and one delivery method at the time.
The last method, which is used to login, is the active one and receives the alerts. E.g. if you log in with app and after that log in with SMS, you will get alerts via SMS.

This way, sharing a login key with other users is prevented.

I did not receive an alert?

Usually this occurs if the login key is used in many devices or delivery methods. Login key works only in one device and a delivery method at a time.

Do I need to login with SMS to get alerts?

SMS login is necessary only if you don't own an Android or iPhone device.

I received an alert, but I don't see auroras anywhere?

When an alert is issued, you can check the strength of the northern lights by opening the notification. If the strength is weak, northern lights may sometimes be challenging to see if there is light pollution or a light cloud cover. However, a weak alert is usually followed by a medium alert.

TIP: Watch the northern sky. Usually auroras are visible in the northern sky. Use a compass to determine where the north is located.

I received an alert once, but only once

When an alert is sent, a new one is sent after 50 minutes if the auroras are not getting stronger. If there are stronger auroras before 50 minutes, a new alert will be sent.

I can see many posts in Instagram/Facebook of northern lights but I did not receive an alert?

Local companies drive up to 100 km away from the clouds to see the northern lights. Most of the social media posts are from these aurora tours.
Our local sensors can detect the northern lights in a radius of 10-15km.

Can I get a login key online?

At this time, online purchasing will be available in the future.

Have questions or issues with the app?

Contact us: info@modeleon.com

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